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Sisyphean Struggles

Encounters and Interactions within Two US Public Housing Programs

Erika Gubrium, Sabina Dhakal, Laura Sylvester, and Aline Gubrium

the mission of the housing services and their thoughts about this approach, as well as how and why they had come into housing service provision. They were also asked to describe a typical day as a caseworker, including their particular activities

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Public Policy or Popular Demand?

Why Californians Shifted from Trains to Autos (and Not Buses), 1910-1941

Gregory Thompson

This essay examines the transition from a rail-based intercity transportation system in California in 1910 to a road/private auto-based system thirty years later, with hypotheses that the transition could be explained by either corporate and state decisions for supplying infrastructure or by public demand. The essay examines trends of automobile ownership, road investment, bus organization and service provision, intercity passenger rail service provision, and intercity rail revenues, both within California and to and from California in each of the three decades. It concludes that public preference for private automobility explains most of the transition but that unserved demand remained for fast passenger train service between the state's large metropolitan areas. Failure to serve that demand derived from California's legacy of popular disdain for the private railroad industry.

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Nicoletta Bevilacqua

In its electoral programme, the new centre right government that

took office after the victory of 13 May 2001 had announced its

intention to stress the digitalisation of public administration, which

it considered to be a necessary requirement for ‘redesigning public

administration from the foundations and reinventing the state in

organisational and functional terms so as to seize the potential

offered by new technologies’. The programme identified a break

with the approach taken by centre left governments in the need to

place ‘the idea of service provision as well as the organisation itself’

at the heart of ‘e-government’ policy, as opposed to setting up a network

infrastructure such as RUPA (Rete unitaria della pubblica

amministrazione – Public Administration Unitary Network), which

had been acted on by the previous government and judged ineffective

‘due to the lack of an adequate plan of organisational reform’.

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, partners on the project, present a series of articles with emergent findings from five cases of service provision interactions between antipoverty measure providers and recipients, namely in China, India, Norway, Uganda, and the United States. The project

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Antipoverty Measures

The Potential for Shaming and Dignity Building through Delivery Interactions

Erika Gubrium and Sony Pellissery

investigated service provision interactions between antipoverty measure providers and recipients in the five research cases. Our work is concentrated on the changing world of antipoverty measure provision internationally, cross-culturally, and comparatively

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Ben Berkowitz and Jean-Paul Gagnon

the services that their local governments are providing them. SeeClickFix also reduces the costs associated with local service provision, as it lowers the number of phone calls that frontline civil servants receive by introducing automated responses

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Capacity Building as Instrument and Empowerment

Training Health Workers for Community-Based Roles in Ghana

Harriet Boulding

health systems, in which discourses of capacity building and the social aspects of poverty are being integrated with an ethos of basic, low-cost service provision informed by the economic strategies of the previous decades. Both the recipients and primary

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Building Dignity?

Tracing Rights, Discretion, and Negotiation within a Norwegian Labor Activation Program

Erika Gubrium, Leah Johnstone, and Ivar Lødemel

) encouraged caseworkers to suggest that claimants seek work ( Hvinden 1994 ), yet local caseworker decisions concerning benefit level were largely based on an assessment of economic need. Since the 1990s, the ethos of service provision has shifted from one

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Joseph J. Long

organisation regularly supports 390 autistic individuals, mostly in adult social care services. Provision varies from outreach services for people who require only a few hours support per week, to round-the-clock care for those with high support needs. Many

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Migration – A New Normal

A Jewish Perspective

Lea Mühlstein

agenda for these friendships; it is not a service provision but simply a way to bridge the ‘us and them’ divide. With all the wonderful work done in the various volunteer projects, we have to remind ourselves that every person coming to our country has